Delivery is free throughout the country for orders over € 49. For orders below € 49 there is a shipment fee of € 3.90.
Can I pay upon delivery?
Yes, cash on delivery (COD) is one of the payment options available on our website. Cash on delivery is subject to a € 2.00 surcharge. If you choose to pay on delivery, please be sure to prepare the exact amount for the courier. The courier is not authorised to give change.
Do you also deliver abroad?
On the website www.farmacell.com/it deliveries are available throughout Italy only.
To place an order with delivery abroad please visit the websitewww.farmacell.com/eng
How can I check the status of my order?
You can check the status of your order by accessing your account or by clicking here.
I did not receive an order confirmation email
If you have placed an order and your payment was successful, but you have not received our confirmation e-mail, please check your spam or junk mail box.
If you find our e-mail in the spam folder, please mark our e-mail address as “trustworthy” so that you will always receive our communications correctly.
If you do not find the order confirmation in your spam mailbox, contact us here.
Will I receive an e-mail confirming my order?
If your order is successful, you will receive a confirmation from us by e-mail with a summary of your order showing the items purchased and the billing and shipping details.
Will I receive tracking for my order when it is shipped?
Yes, we always provide the customer with the tracking code for the order.
You will also receive constant notification by e-mail on the progress of your order.
Can I cancel an order?
If your order has not been dispatched yet you can cancel it by contacting our toll-free number 800960535 o scrivendoci a [email protected]
If your order has already been sent it will not be possible to cancel it. In this case the courier will deliver your order. You can reject the delivery, in this way the parcel will be returned to the sender. If the order has already been paid for you will receive a refund for it.
Can I order by phone?
You can place an order by calling the toll-free number 800960535.
Phone orders can only be paid for by bank transfer or cash on delivery.
Has my order been sent?
If your order has been sent, you should have received our confirmation by e-mail with the Tracking Code of the courier company appointed, which will allow you to follow the delivery progress of your order.
The tracking code will be active within 12 hours of receipt and by clicking on it you can see the approximate delivery date provided by the courier.
If you have created an account, you can see if your order has been sent in the “my orders” section.
Is it possible to give the courier a delivery time?
No, it is not possible to give the courier a delivery time.
The couriers have a certain area to serve on a daily basis where they make deliveries and collections, and on the basis of this the various deliveries are organised. If the courier fails to locate the recipient at the delivery time, the delivery will usually be rescheduled for the next business day. In any case you will receive notification of failed delivery attempt by email, with any links and instructions to schedule the delivery.
In any case, you may indicate a preferred delivery time, which will be communicated to the courier. WARNING, this does not constitute an obligation for the deliverer.
Will the courier call me before the delivery?
No, the courier is not required to notify the recipient by telephone before delivery.
You can include this indication in the notes of your order, which will be reported to the courier, but this does not constitute an obligation for the deliverer.
I have received a damaged, defective or the wrong product. What do I do?
If the product you have received does not conform to your order or has a defect, you can return the product free of charge within 15 days. To make a return, access your account or click HERE. Select the order and the item you wish to return, specifying the reason for the return.
My order is incomplete. What do I do?
If you have received an incomplete order, please contact us using the toll-free number 800960535 or write to us at [email protected] specifying your order number and the unreceived reference.
We will rectify this as quickly as possible.
Can I change my delivery address?
If your order has not been dispatched yet you can change your delivery address by contacting our customer service at the toll-free number 800960535.
You cannot change the delivery address if your order has already been sent.
What are the delivery times?
Once the order has been placed, indicative delivery dates are shown on each product sheet. Delivery is usually within 24/72 working hours (depending on the delivery location) from when the order is entrusted to the courier.
Are deliveries also made on public holidays?
No, couriers do not deliver on public holidays, Saturdays and Sundays. Deliveries are made from Monday to Friday, usually between 9 am and 7 pm.
There was no tax receipt in the parcel.
The tax receipt is not included in the package, but is always available and can be downloaded from “my orders” section of your account.
If you have not created an account, please remember that a receipt is always sent by e-mail as soon as your order is sent.
Where can I find the tax receipt?
The tax receipt is always sent by email, with confirmation of shipment of your order.
If you have created an account, you can also download and print it yourself from the "my orders" section or by clicking here.
I have placed a COD order, will my courier give me change?
No, the courier is not required to carry change, therefore if you have placed a COD order, please ensure you have the exact amount ready to pay for your order.
What courier company do you use?
TNT and DHL are our partner couriers and handle our shipments. The use of one courier or another is at the discretion of Farmacell.com
I have purchased items with different delivery times, when will my order be sent?
If different delivery times are indicated on the product sheet for the items purchased, the order will be sent within the time indicated for the item with the most extended delivery time.
What are payment methods are accepted?
You can select from various payment methods:
1)Credit/pre-paid credit card
2)Paypal
3)Bank Transfer
4)Cash on delivery (+€2.00)
5)Scalapay (payment in 3 interest free instalments)
What does cash on delivery payment mean?
Cash on delivery means paying the courier in cash upon delivery.
Can I pay upon delivery?
Yes, cash on delivery (COD) is one of the payment options available on our website. Cash on delivery is subject to a € 2.00 surcharge. If you choose to pay on delivery, please be sure to prepare the exact amount for the courier. The courier is not authorised to give change.
If I pay by bank transfer, how soon will I receive my order?
If you choose to pay by bank transfer, the processing time of your order will be slightly longer as the goods will only be sent once your payment has been credited to our account.
It usually takes between 2 and 4 business days for the transfer to be received (even if it is immediate).
However, for faster delivery, you can send us your payment in advance by e-mail.
What is Scalapay?
We have added Scalapay as one of our payment method options! With this method you can purchase and receive products right away and pay for them in 3 equal and convenient monthly instalments. There are no additional costs if instalments are paid to schedule. Upon confirmation of your order you will be charged for the first instalment (amounting to a third of total order value) and the next two months you will be charged for the 2 other instalments.
How frequent are instalments with Scalapay?
First instalment: upon making your purchase.
Second instalment: 1 month after purchase date.
Third and last instalment: 2 months after purchase date.
Do I need to register to use Scalapay?
To use the payment in instalments plan Scalapay, you must have a Scalapay account. You can also create one upon placing your order and you'll also be able to use it on other websites that offer the same payment method.
Can I use my fidelity points to pay for my order?
Fidelity points are a real cash discount, so you can use them to “pay” for part or all of your order (depending on how many points you have available). You can also decide not to use them and continue to collect them, or to use only a part of them.
Are the products available on Farmacell Italian?
All items you find on FarmaCell are Made in Italy.
Products are all directly made by our company Calze GT SRL, based in Mantua.
How do I choose the correct size of an item?
In order to choose the correct size, please refer to the size table on the product page of your interest. Click on “find your size” to open the size table.
Compare your measurements with the table to find the most suitable size.
What size should I select if my size is in between two sizes?
If your size is in between two sizes we advise you select the larger size so that the product is not too tight.
Is it better to buy the right size or one size smaller?
For Farmacell products (especially those marked as having a "strong containing effect"), we recommend you select the right size, according to your measurements.
A smaller size would result in excessive compression and it would be impossible to wear the item.
Where can I find the size table?
On each product page you will find the corresponding size table by clicking on the “Find your size” link.
How do I take my measurements correctly?
To choose the correct size, it is essential to take your measurements correctly.
Check out our video tutorials to get the most out of your measurements.
If you experience any difficulties, get someone to help take your measurements so that they are more accurate.
How do I wear the product I have purchased?
For many of our products you can find a video tutorial on how to wear them correctly directly on the product page, or visit our youtube page:
I'm looking for a containing garment but I can't choose from the vast offering.
On each product page you'll find small icons that are useful for helping you choose the product that best responds to your requirements. You can easily select characteristics, and if you need any help in understanding icons, take a look at our glossary by clicking here:
Differences between Farmacell ranges for women?
Farmacell line products differ according to finishes and fibres used to make them as they confer different characteristics upon different collections:
- FarmaCell Massage&Shape Collection:
Products of this collection are characterised by a special and patented finishing featuring tucked stitching alternated with smooth areas that confer a "honeycomb" texture upon the fabric.
This generates a smoothing action on skin, which fights unsightly cellulite, improving the appearance of skin.
This structure micromassages the skin and subcutaneous tissue, stimulating microcirculation undermined by cellulite.
When used, Massage&Shape products generate a smoothing effect on skin, preventing swelling and stimulating the elimination of excess liquids.
For an optimal effect use your Massage&Shape garment for at least 6/8 hours per day.
You can use it any time of day and even at night, as there are no contra-indications.
Use during sports increases their anti-cellulite effect.
These collections consist of massaging products only, with a light containing effect, and products with support bands and push-up areas with a medium containing effect.
These products provide medium coverage and are slightly transparent in areas of greatest tension (hips and glutes). We recommend you wear them under other garments or with a oversize shirt.
- FarmaCell Elegance Shape Collection:
Products from this collection are made from an innovative and original fibre, for a remarkably lightweight and fresh product. The soft and breathable garments envelop the body in a pleasant and light containing sensation.
They are ideal for use in warmer periods, as Breeze fibre keeps body temperature constant and prevents excessive heat.
They are also recommended for those who do not particularly like tight and stiff garments, but are still looking for a little help to reshape and add curves to their body shape.
Elegant line and with soft touch effect.
- FarmaCell BodyShaper Collection:
Products from the Bodyshaper collection are made from soft microfibre and have a strong and decisive containing effect.
They are made with a smooth weave and are ideal for those who love or need strong containment and support.
This collection features the most extensive selection of models. Some of these are also often used during postoperative recovery following liposuction procedures, or by diet followers who experience weight or tone loss, as well as a postpartum girdle.
- FarmaCell BodyShaper + Collection:
Short E Leggings that combine a medium containing effect with the properties of Nilit Innergy yarn.
A latest generation fibre that uses far infrared rays (FIR) to reflect emitted body heat and delicately heat the deepest layers of skin, thus reinvigorating tissues and stimulating microcirculation, fighting against the unsightly appearance of cellulite and stimulating the drainage of excess liquids.
Medium compression, the "active" yarn and covering mesh make it the ideal garment for use everyday and for sport.
- FarmaCell Everyday Active Collection:
Covering and elasticated leggings with a heat regulating effect that softly envelop shapes and adapt to all movements. Suitable for all everyday life occasions, including sports use.
What is the difference between the model FarmaCell Man 417 and FarmaCell Man 418?
Both vests for men by FarmaCell are made from elasticated cotton with a decisive containing effect.
Model 417 only has a compressing effect in the tummy area, whereas model 418 has a total containing effect on both tummy and chest.
This is why model 418 is also recommended in cases of gynecomastia.
What is the difference between the model FarmaCell Man 417 and FarmaCell Man 417B?
The difference between model 417 and model 417B lies in the fibre they are made from, resulting in different characteristics for each garment.
Model 417 is made from cotton and has a strong containing effect.
Model 417B is made from Nilit Breeze fibre, with a refreshing effect, making the garment more suitable for use during hotter periods. The texture is soft and comfy and the garment has a medium containing effect.
What is the difference between the model FarmaCell Man 405 and FarmaCell Man 405BS?
The difference between model 405 and model 405BS lies above all in the fibre they are made from, resulting in different characteristics for each garment.
Model 405 is made from cotton and has a strong containing effect.
Model 405BS is made from Nilit Breeze fibre, with a refreshing effect, making the garment more suitable for use during hotter periods.
The texture is soft and comfy and the garment has a medium containing effect.
Model 405BS is fitted with rear stays to prevent the garment from rolling up.
What is the difference between the model FarmaCell Man 419 and FarmaCell Man 419B and FarmaCell Man 419H?
The difference between models 419 419B and 419H lies in the fibre they are made from, resulting in different characteristics for each garment.
Model 419 is made from cotton and has a strong containing effect.
Model 419B is made from Nilit Breeze fibre, with a refreshing effect, making the garment more suitable for use during hotter periods.
The texture is soft and comfy and the garment has a medium containing effect.
Model 419H is made from Nilit Heat fibre, with a heating and heat regulating effect, making the garment suitable for use during colder periods.
The texture is soft and comfy and the garment has a medium containing effect.
How to wear vests from the Farmacell Man Line?
FarmaCell Man vests have a strong containing effect,
which is why putting them on is not so easy if you do not follow this method.
To put them on easily, pull up over your feet.
Watch our video:
How to wear tummy belts from the Farmacell Man Line?
FarmaCell Man tummy belts have a strong containing effect,
which is why putting them on is not so easy if you do not follow this method.
To put them on easily, pull up over your feet.
Watch our video:
What advantages do I have if I create an account?
By creating an account on Farmacell.com you can accumulate fidelity points that will entitle you to cash discounts that you can use at any time.
You can accumulate points in several ways (with purchases, with personalised codes that you find in our newsletters, or by recommending products).
You can also always check the status and the record of your orders, easily reorder your favourite products and download your tax receipts yourself.
I can’t remember my password
If you have forgotten your password, go to the “access” section and click on “Have you forgotten your password?” or click here.
You will need to enter the e-mail address used to register on our website.
After having clicked on send, you will receive an e-mail containing a link to reset your password.
Do discount codes expire?
Some discount codes linked to time-based promotions have a limited duration.
Other codes can be used at any time and do not expire.
The validity date of your discount code is always specified in the e-mail you receive.
If I create an account does that mean that I have automatically subscribed to the newsletter?
No, creating an account does not automatically subscribe you to the newsletter. To subscribe to the newsletter you must fill out the special form on the homepage or click here.
How can I subscribe to the newsletter?
To subscribe from our newsletter, click here.
How can I unsubscribe from the newsletter?
To unsubscribe from our newsletter, click here.
I placed an order as a guest and then created an account, but I cannot find my order in the record.
If you have created an account after placing a guest order, it will not be visible in your order record, and will not be linked to your account.
Can I return a product?
Yes, returns are always permitted within 15 days of receipt of the goods. Returns are always FREE.
Are returns free?
Yes, returns on FarmaCell are always free.
How can I make a return?
Making a return on FarmaCell is very simple, just follow these steps:
1) Access the RETURN section in your account or click HERE.
2) Enter your order number or the order tracking number.
3) Select the product(s) to be returned.
4) Select the reason for the return (it is important for us to know the reason for the return, to improve products and/or the service).
5) Check all details, shipping address and e-mail address. (it is important that everything is correct as this is where you will receive the carriage note so that you can send your return)
6) If the order was paid for by COD or Bank Transfer, enter your IBAN and the current account holder's name (otherwise we won't be able to proceed with the refund!)
7) Print the prepaid carriage note and the pre-filled return form you will receive by email.
8) Place the product you wish to return inside a box, together with the pre-filled return form, apply the carriage note on the package and deliver it to your nearest post office.
9) Keep up to date on the status of your return with our email notifications.
How much time do I have to make a return?
The time limit for exercising the right of withdrawal is 15 days from receipt of your order,
the return procedure cannot be activated after this time.
More than 15 days have passed since I received my order, but I'd like to make a return.
If the specified time limit has expired but you'd still like to make a return, contact us at the toll-free number 800960535 or write us at [email protected].
We will assess your request, which may be accepted, at our discretion.
Can I exchange an item?
No, item exchanges are not provided for.
You can only make a return for which we will issue a refund.
I want to return a product and replace it with another, is that possible?
No, our return policy only provides for the reimbursement of the full amount paid (except for additional costs for cash on delivery). It will not be possible to replace the product with another model/size or colour as part of the return procedure. Therefore you will have to proceed with a new order.
If I make a return, do I get a refund on the shipping costs?
Yes. If your order included an initial shipping fee, you will be refunded this fee along with the value of the returned product upon return.
If I make a return will I be refunded the cash on delivery fee (€ 2.00)?
No, the cash on delivery surcharge will not be refunded.
If I make a return, how quickly can I get a refund?
If you have made a return, we will process your refund within a maximum of 5 business days of receiving your package at our warehouse.
How will I know if my return has been received?
You can check the progress of your return by clicking here and entering the carriage letter code (CRONOREVERSE) you used to ship the package.
You will also receive updates on the progress of your return directly from us.
Why do I have to wait until you receive the returned goods to get my refund?
Before issuing a refund we have to check which and how many products have been returned and also verify their integrity.
How many days after receipt of the return is the refund made?
The withdrawal procedure is completed within 5 business days following receipt of your return at our warehouse.
(If your return arrives at our warehouse on Friday, the refund will be made by the following Friday at the latest).
You will receive an e-mail from us as soon as the return procedure is completed.
How do I get a refund if I paid for my order by cash on delivery?
Refunds are made by bank transfer.
In this case, you will have to fill out the specific section with your banking details and the holder of the current account.
How do I get a refund if I paid for my order by bank transfer?
Refunds are made by bank transfer.
In this case, you will have to fill out the specific section with your banking details and the holder of the current account.
How do I get a refund if I paid for my order with Paypal?
The refund will be made to your Paypal account.
How do I get a refund if I paid for my order with a Credit or Pre-Paid Credit Card?
The refund will be made to the credit/pre-paid card used for the initial payment.
The crediting will be visible on the card statement, not on your current account.
The time frame in which you will see the credit may vary depending on the card issuer.
